Modern Online Customer Service in Komló

Komló Fűtőerőmű Zrt. provides district heating and hot water supply for the city of Komló, serving over 5,000 residential customers.

The company aimed to create an online customer service system that allows residents to register while automatically synchronizing all their consumption and billing data from the central system. In addition, the online platform enables users to handle various tasks, making their daily interactions significantly easier.

During the project, we worked closely with the company’s experts to identify their specific needs. As a result, a comprehensive system was developed, allowing for the management of consumption points, meters, and bills, as well as enabling electronic payments. The customer service processes were designed to automatically populate customer data into the appropriate fields, reducing administrative burdens. The new system also includes a messaging feature, simplifying communication between customers and the service provider.

Since the introduction of the online customer service, more and more customers have chosen electronic services. In 2021, 82 cases were handled online, while by 2024, this number had grown to 346. Today, over 1,200 customers actively use the system, which has not only accelerated service processing but also significantly reduced the workload of the customer service team.